Shipping and Delivery Policy – Oscar Furniture

We coordinate delivery with suppliers and carriers. Shipping charges, the estimated delivery date and any additional services are disclosed before order confirmation.

Delivery times and charges

• The general estimated delivery time is 10–15 business days after order confirmation and receipt of any required deposit. A different product-specific or custom-order timeframe is disclosed before confirmation. Displayed dates are estimates; customer service will notify the customer of changes.
• Shipping is free for orders above EGP 10,000 within the areas we serve. Shipping charges for other orders are disclosed before confirmation. Additional crane or installation services are not included in free shipping unless expressly stated.

Delivery and lifting

• Home delivery includes lifting up to the second floor where corridors and stairs allow safe access.
• If access is unsuitable or delivery is above the second floor, crane arrangements and their cost are agreed with the customer before delivery.
• The lifting provider and responsibilities are identified before work begins. These arrangements do not waive Oscar Furniture’s statutory responsibilities or responsibility for errors by its team or contractors engaged to fulfill the order.

Inspection and problems

Please inspect the product on delivery, record visible damage or differences from the order, and notify the delivery team and customer service promptly. The delivery team leaving or a delivery signature does not remove the right to report a hidden defect or exercise rights under our return policy and applicable law.

Payment methods and deposits follow our payment policy and the terms disclosed before confirmation. For questions or complaints, contact us or email help@oscarfurnitur.com.